Transforming Way of WorkingSaqib Javed John, PMP, PMI-ACP, ITIL
Organizations across the globe are focusing on transformation using digital technologies and advanced analytics to unlock new dimensions of productivity, flexibility, and speed for improvements in customer-focused delivery. An organizational business-revolution-in-the-transformation is greatly accelerating to simply the business complexity through new channels, new capabilities and new ways of value delivery.
Agile new-way-of-working and continuous innovations in a business environment characterized by design structure, people’s performance and customer satisfaction. Ceding control to self-managed teams plays a critical and ongoing role of “framing through action”. The effectiveness of a new way of working depends on the right balance of control, digitization, engagement and support.
A new work environment or evolved workplace culture involves the transformation of human resources, digitalizing the end-to-end customer experience, delivering value to the business and its customers. Organizational transformation is a major challenge and a fantastic opportunity at the same time as transformation efforts often run into roadblocks, resistance to change and unrealistic expectations.
Acquiring corporate culture and implementing optimal business processes is important to make digital transformation strategies successful. Everyone from top to down needs to be willingly open to ongoing transformation and requires a new way of thinking, sometimes this requires a radical change in mindset to adopt a persistent customer-centric approach across the organization.