Importance of Emotional Intelligence in TeamsMuhammad Zeeshan Ali, PMP, PMI-ACP
When a group of people are living together or working together, spending any time together, it is normal to have both good and harsh moments. It is something that cannot be avoided 100%, so the best way to go about it is to educate people about it and train them to handle such situations in the best of manners. One concept that is important in such situations is known as Emotional Intelligence (EI). Emotional Intelligence (EI) is how people think about each other and how they manage their emotions.
The perception of one person about the other person generally has two dimensions: the first is based on the strengths and weaknesses of a person. The second is based on the nature and health of the relationship between two persons.
I have frequently questioned why a professional should be worried and spending time on what others think about you? They often also question that you cannot make everyone happy then why waste time on that?
My response always is that if a person is working alone in a solo act, then they might be right but when you are working in a team, then that is not the case. The importance is that you need others for many reasons. As a professional, you need to be ready to deal with all kind of people and behaviors. In professional life, you cannot ignore or avoid people just because you don’t like them or don’t go along smoothly.
The most important thing about interacting with people is that it is the most rich source of learning. You learn through other’s knowledge and/or through their experiences or your experience with them. I have previously highlighted how the toughest manager is the “best teacher” in your career. I always cherish what I learned from life experiences because that is the learning that taught me important lessons which I will remember all my life.
When you interact with others and discuss things then you learn and improve. Having a better EI between two persons leads to a positive attitude which leads to improvement through self-assessment. When you trust any person, then you take advise from his/her experience and avoid the mistakes and make use of the other lessons learned.
Building EI among team members is an important goal of team building activity. If two professionals cannot go along then they should be able to draw clear boundaries so they can operate in those boundaries for their professional activities.
Your might not change the characteristics of people but surely you can change how they feel about each other through an effective EI building plan.