ServiceNow Certified System Administrator

Course Description

This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.

Course Pre-Requisites


Who Should Attend

Those who are new to the ServiceNow platform. Anyone interested in becoming a ServiceNow administrator or developer. Any IT professionals looking to upgrade their skills to Cloud-based IT service management tools. Teams working on ServiceNow Systems. Those who are looking to pass the ServiceNow certified System Administrator exam.

Learning Objectives

During this course, participants will:

  • Deploy a ServiceNow platform in your organization
  • Learn ServiceNow UI key components
  • Organize users through access control rules, grant access to different applications on the platform
  • Understand database schema, populate the database and protect it too
  • Perform basic reporting and performance analytics
  • Create service catalogue items and define SLAs

Course Topics

User Interface & Navigation

  • ServiceNow Overview
  • Lists and Filters
  • Forms and Templates
  • Branding


  • User Administration
  • Task Management
  • Notifications
  • Reporting

Database Administration

  • Data Schema
  • CMDB
  • Application/Access Control
  • Import Sets

Self-Service & Process Automation

  • Knowledge Management
  • Service Catalog
  • Workflows/Flow Designer

Introduction to Development

  • Scripting
  • Migration and Integration
  • Development