Course Description
This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.
Who Should Attend
- Those who are new to the ServiceNow platform
- Anyone interested in becoming a ServiceNow administrator or developer
- Any IT professionals looking to upgrade their skills to Cloud-based IT service management tools
- Teams working on ServiceNow Systems
- Those who are looking to pass the ServiceNow certified System Administrator exam.
Learning Objectives
- Deploy a ServiceNow platform in your organization
- Learn ServiceNow UI key components
- Organize users through access control rules, grant access to different applications on the platform
- Understand database schema, populate the database and protect it too
- Perform basic reporting and performance analytics
- Create service catalogue items and define SLAs
Course Topics
Section 1
Section 2
Section 3
Section 4
Section 5
Section 1
User Interface & Navigation
| ServiceNow Overview |
| Lists and Filters |
| Forms and Templates |
| Branding |
Section 2
Collaboration
| User Administration |
| Task Management |
| Notifications |
| Reporting |
Section 3
Database Administration
| Data Schema |
| CMDB |
| Application/Access Control |
| Import Sets |
Section 4
Self-Service & Process Automation
| Knowledge Management |
| Service Catalog |
| Workflows/Flow Designer |
Section 5
Introduction to Development
| Scripting |
| Migration & Integration |
| Development |
Course Category
ServiceNow
Course Code
ORD-011-101
Course Duration
2 days (8 Hours)
Course Prerequisites
None
Delivery Mode
Instructor-Led